Frequently Asked Questions (FAQ)
- Do the sheds come with a warranty?
- Yes, our Absco sheds come with a 30 year warranty coverage for normal usage and wear and tear.
- How much do the garden sheds cost?
- Our garden sheds cost depend on the size and type of the shed and whether it is the Zinc colour or the Colorbond colours. Please refer to our garden sheds page for the exact size and additional product information.
- Do the sheds come with a floor assembly?
- No, garden sheds do not come with a floor. However, we recommend that the sheds should be anchored to a concrete slab or a wooden floor. Some people use pavers too.
- What tools are required for assembly?
- The assembly of our sheds require a drill, drill bits measuring 3mm/4mm, a screw driver, a ladder and a pop rivet gun. For safety purposes, we recommend using gloves, eye protection, boots and work stools if possible to make construction easier and safer.
- Can the sheds be disassembled?
- Yes, the sheds can be disassembled. Simply unscrew and slid off all channeling. Our sheds can be disassembled back to the kit form like when you first bought it. Then, one can simply re assemble the sheds when needed.
- Are the garden sheds water proof?
- Yes, our sheds are designed for the outdoors. The materials are weather proof and rust resistant perfect for any outdoor condition and season.
- Can the garden shed withstand winter and other extreme weather conditions?
- Yes, our garden sheds that we provide are all weather proof and can even withstand snow loads 50 kilograms per square metre and with the additional Snow frame kits it can hold a snow load of 250 kilograms per square metre. The metal parts of our garden sheds are all made from rust and moisture resistant materials, which is why we have the 20 year warranty.
- Can I choose the colour my garden shed?
- Yes, but it depends on the availability of the stock and the colour that you want. The Colorbond colour ranges from grey, cream, zinc and green. Please refer to our inventory page to check the availability of the colours.
- What is the difference between ordering in my local hardware store and your website?
- The materials and quality are no different from the same brands that you can find on the market and your local hardware store. However, we offer the same products at a much lower price than our competitors.
- What payment methods are available?
- You can pay us via our secure payment system using all major credit cards or through your Paypal account. You can even Bank Transfer your funds.
- How can I contact you if I have other questions?
- You can contact us in our contact page at Contact Us. Just simply fill out the form and your inquiry and we will respond to you at the soonest possible time. Or simply give us a call - we are a wealth of knowledge.
Garden Shed Installation (FAQ)
- How long is the wait time for a booking?
- Usually our lead time from booking to installation is between 3-5 Working Days, however these times can extend out during our busiest times of the year.
- What do you charge per hour?
- Here at GardenShed we don’t charge any hourly rates. We’ve determined a fixed price list which means you know exactly how much your job will cost before we start.
- Do I have to be home?
- Depending on the item to be assembled, the access to your home and whether you have any pets will determine whether you need to be home during the assembly process. If you can’t be present during your assembly, just let us know and they will work around you to accommodate!
- Performing the service
- All units, items and accessories will be assembled and installed to the specification laid down in the manufacturer’s instructions and as per Australian standards
All items will be visually checked for signs of external damage only prior to and on the completion of the service.
We will use our best endeavours to perform the services on the dates agreed between us, however these dates are agreed as estimates only and we will accept no liability in respect of any delay in meeting such dates or schedules.
Cancellations need to be received at least 24 hours prior to the scheduled assembly time. If the assembly technician at the premises without prior notice of cancellation a call out fee of $55 will be charged.
Some marking of the product is inevitable and the consumer must accept minor scratching/abrasions to the surfaces of products. Our assembly technicians will ensure that maximum care is taken to protect the product during the assembly process.
It is the responsibility of the customer to advise the assembly technician on how the product is to be secured/anchored. If information on anchoring of the shed is not provided to us then the product will not be secured/anchored.
Prices quoted assume a clear, dry accessible site on level ground with at least 0.5m of access to the product on each side.
All Sheds will be erected as per planning guidelines. It is the Customers responsibility to apply and pay for any building consents that may be required. - Rectifying service issues
- Any issues relating to the product should be directed to the retailer where the product was purchased. It is the responsibility of the customer to arrange for the replacement of damaged or faulty goods. Our assembly technicians may be able to assist with by describing any fault that they have identified.
We will undertake remedial work as a direct result of poor workmanship that is identified by the customer within 7 days of the date of the completion of the services. - Our liability to you
- We exclude all liability in respect of any indirect or consequential loss, any loss of profit, use, anticipated savings, goodwill, reputation or business contracts, claims brought against you by any third party, or any other form of pure economic loss whether arising in contract, tort (including negligence) or otherwise.
We exclude all liability in respect of any loss, damage or liability of any kind suffered by you or any third party directly or indirectly caused by modifications, adjustment, repairs or remedial work carried out by you or third parties without our prior written approval.
Our total liability in respect to negligent damage to property is restricted to items being assembled or installed by us whilst in our care, custody & control.
The estimate of our fees has been calculated on the basis that we can exclude or limit liability as set out in this Agreement. You confirm that you will bear yourself (or insure against) any loss for which we have excluded or limited liability.
Nothing in this Agreement will operate to exclude or limit our liability to you or any third party in respect of our negligence as covered by legislation in the Australia.