Garden Sheds Australian Made with Lifetime Warranty

call us now 1800 861 180 (10am-7pm AEST)
1800 272 681 (24/7)

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Customer Service

Shipping & Delivery
Standard delivery timeframes are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We offer 2 main forms of delivery; Home Delivery or Pickup from Depot (see Depot List here).

Depot Delivery (Free): When your product arrives at the Depot, they will call you to let you know it is available for pickup.
there is a $89 depot delivery fee for Tasmanian depots

Home Delivery: We have 2 flat rates for home delivery. 1) Within 50km from the centre of most major cities and 2) Outside the 50km range where there is a small extra charge. The home delivery option and pricing is visible in the checkout process and we do our best to offer the most competitive rates to your door.

Process: Most of our sheds are manufactured after placing order at our factory in Brisbane, Qld. This process normally takes 2 days after which the 3rd party delivery company can pickup your order and deliver. The actual transport normally takes 7-10 business days. Although we do not run or own the transport companies, we have extremely good success with their delivery. However, if there are any issues or faults with your products, we do whatever it takes to ensure you have the product you ordered in perfect condition.
Note: Our freight company requires all home deliveries to be to the front door only, and require either:
a) the assistance of an able bodied person to help with unloading the shed... Or

b) easy access for truck with tailgate to operate and be able to unload the shed with a trolley.
If this is not possible, an additional charge of $90+GST will need to be added to the order to provide a 2 man delivery service.
 
Privacy & Security
GardenShed.com.au is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology and located in Australia. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of 128bit encryption, such as the Secure Socket Layer (SSL) protocol.
Returns & Replacements

GOODS DAMAGED IN TRANSIT

If any goods arrive damaged, be sure to mark the delivery receipt as being damaged to avoid being liable for replacement costs. We request that you email photos of the damage as well as providing proof of purchase in the form of your receipt, invoice or order confirmation email. We can then process your replacement parts free of charge. Please ensure you notify us not later than 30 days after delivery.

CHANGE OF MIND

We recommend you carefully review your order before adding them to your cart and proceeding with your order. We accepts returns for change of mind within 30 days of receipt of your items however, a refund of the product price, less a restocking fee of 30%, will be offered for any change of mind returns. Delivery costs are non-refundable and return freight costs are at the buyer’s expense.
When the returned item has been received into our warehouse, your refund will be processed.

If you need to return an item, simply send us an email with the details of your order and the refund request. We will notify you via e-mail of your refund once we have received and processed the returned item.

Disclaimer
This Service provides general information about GardenShed.com.au and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about GardenShed.com.au, its subsidiaries and the services and products they offer.

GardenShed.com.au reserves the right to change, delete or move any of the material on the Service at any time without notice.

GardenShed.com.au and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.